1. Who We Are

Hillstar Building Management Ltd is a company registered in the UK with registered office at:

J30 The Avenues
Eleventh Avenue North
Team Valley Trading Estate
Gateshead
Tyne & Wear
NE11 0NJ

Company Number: 7294496

If you have any questions about this Privacy Policy, please contact us at:
Email: info@hillstarbuildingmanagement.co.uk
Phone: 0191 4661446

2. What Information We Collect

We may collect and process the following information about you:

• Personal details (e.g. name, email address, phone number, postal address).

• Account information if you register with us.

• Payment details (if you make purchases).

• Technical information such as IP address, browser type, and operating system.

• Usage data including information about how you use our website and services.

• Cookies and tracking information (see Section 8).

3. How We Use Your Information

We use your information to:

• Provide and manage our services.

• Process payments and send receipts/invoices.

• Communicate with you regarding enquiries, services, and support.

• Send marketing communications (only if you have opted in).

• Improve our website and services through analytics.

• Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data under one or more of the following bases:

• Consent – where you have given us permission.

• Contract – where processing is necessary for the performance of a contract with you.

• Legal obligation – where we are required to comply with the law.

• Legitimate interests – where processing is necessary for our business interests and does not override your rights.

5. Sharing Your Information

We may share your information with:

• Service providers (such as IT, hosting, and payment processors).

• Professional advisers (lawyers, accountants, auditors).

• Regulators or law enforcement (if required by law).

We will never sell your personal data to third parties.

6. International Transfers

If your data is transferred outside the UK or EEA, we will ensure it is protected by appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

7. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. You can control cookies through your browser settings. For more details, please see our Cookie Policy

9. Your Rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you.

• The right to rectification of inaccurate data.

• The right to erasure (“right to be forgotten”).

• The right to restrict processing.

• The right to data portability.

• The right to object to processing.

• The right to withdraw consent at any time.

• The right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Last Updated 16/09/25